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EDF Energy

For help and advice regarding your domestic gas/electricity supply from EDF Energy, please call one of the dedicated freephone numbers below or alternatively write to them at:

EDF Energy
Customer Service Team
Osprey House
Osprey Road
EXETER
EX2 7WN

National Gas Emergency Service (24hr, for gas emergencies).

0800 111 999 

Gas and electricity enquiries for existing customers
(Mon-Fri ~ 8am-8pm, Sat ~ 8am-2pm)

0800 096 9000 

Gas and electricity sales enquiries

0800 056 5927

Direct Debit (monthly or quarterly) set up

0800 096 2260

Automated 24hr service

0800 015 1736

EDF Energy Pay As You Go (prepayment meter) enquiries

0800 015 1733

Energy efficiency helpline

0800 096 9966

Green Energy helpline

0800 051 1905

Customers with special requirements helpline

0800 269 450

Text telephone – for customers with hearing difficulties

0800 096 2929

Home improvement

0800 28 28 78

Calling from abroad

+44 191 522 1201